Legal
Privacy Policy.
This policy explains how ESBLounge collects, uses and protects personal information when you use this website, contact us or book an appointment.
How we use your information.
Information we collect
We may collect your name, phone number, email address, appointment details, treatment preferences, consultation notes, messages you send to us and any information you choose to provide before or after treatment.
How we use it
We use your information to respond to enquiries, manage bookings, provide treatment information, assess suitability, send appointment communications and improve our services.
Health and treatment information
Some treatments may require health, recovery or suitability information. This is used to help assess whether a treatment may be appropriate and to support your appointment safely.
Payments and booking platforms
Where bookings or payments are processed through a third-party platform, that provider may process your information under its own privacy policy.
Marketing
We will only send marketing messages where you have opted in or where the law allows. You can opt out at any time.
Sharing information
We do not sell your personal information. We may share it with trusted service providers who help operate the website, booking system, payment system, email or SMS communications.
Retention
We keep personal information only for as long as needed for bookings, treatment records, legal obligations and business administration.
Your rights
You can request access, correction or deletion of your personal information by contacting esblounge1@gmail.com.